Refund and Cancellation Policy

At Patrani, we strive to provide the best products and customer service possible. We understand that sometimes circumstances may arise where you may need to cancel your order or request a refund. Please take a moment to review our Refund and Cancellation Policy to understand the procedures and guidelines involved:

Order Cancellation:

If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request if your order has not been processed or shipped. However, please note that we cannot guarantee cancellation if the order has already entered the processing or shipping stage.

Refund Eligibility:

We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or significantly different from what you ordered, you may be eligible for a refund. Refund eligibility is subject to verification and evaluation by our team.

Refund Process:

To request a refund, please contact our customer support team within [X] days of receiving your order. Provide a detailed description of the issue along with supporting evidence such as clear photographs showcasing the problem. Our team will review your request and provide further instructions on the refund process if eligible.

Please note that refunds will be issued through the original payment method used during the purchase. The refund amount will typically exclude any shipping charges, customs duties, or taxes paid, as these are non-refundable components. Refunds are processed within [7] business days upon approval of your request and may take additional time to reflect in your account, depending on your bank or payment provider.

Return Shipping:

If you are instructed to return the product for a refund, we will provide you with the necessary return shipping instructions. The cost of return shipping will be your responsibility, unless the return is due to our error. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

Non-Refundable Items:

Please note that certain items are non-refundable. These may include but are not limited to items purchased during clearance sales, promotional offers, or personalized/customized products. We will clearly indicate if a product is non-refundable at the time of purchase.

Cancellation or Modification of Order by Patrani:

In some cases, Patrani may need to cancel or modify an order due to unforeseen circumstances, inventory limitations, or other reasons. If we cancel your order, we will notify you promptly and provide a full refund for the affected item(s) using the original payment method.

We are committed to resolving any issues you may encounter and ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our Refund and Cancellation Policy, please reach out to our customer support team. We will be happy to assist you.

Thank you for choosing Patrani. We appreciate your support and look forward to serving you again.

Tanuja Gupta

Founder, Patrani