Delivery and Shipping Policy

At Patrani, we strive to provide a seamless and efficient delivery experience for all our customers. Our Delivery and Shipping Policy outlines the important information you need to know regarding the shipping of your orders. Please take a moment to review the details below:

Order Processing:

Once you have successfully placed your order, our team will process it within [X] business days. During this time, we carefully prepare your items for shipping, ensuring that they meet our quality standards and are packaged securely.

Shipping Methods and Timeframes:

We offer reliable shipping services to deliver your order safely to your preferred destination. The shipping method and timeframe will depend on your location and the shipping option you select during the checkout process. We provide both domestic and international shipping options to cater to our customers worldwide.

Estimated Delivery Time:

The estimated delivery time may vary based on factors such as the shipping destination, shipping method, customs clearance procedures (for international orders), and any unforeseen circumstances beyond our control. Please note that the estimated delivery time is calculated from the date of dispatch and not from the date of order placement.

Tracking Your Order:

For your convenience, we provide tracking information for all orders. Once your order has been shipped, you will receive an email notification containing the tracking details. You can use this information to track the progress of your shipment and estimate its expected arrival.

Shipping Charges:

Shipping charges are calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you finalize your order. We occasionally offer free shipping promotions, so make sure to check for any ongoing offers during your purchase.

Customs and Duties:

For international orders, please be aware that customs duties, taxes, and other import charges may be applicable in your country. These charges are the responsibility of the recipient and are not included in the product or shipping prices. Customs policies and charges vary from country to country, so we recommend checking with your local customs office for more information.

Order Modifications and Address Changes:

Once your order has been placed, it is processed promptly to ensure timely shipping. Therefore, we are unable to make modifications or changes to your order, including address changes. We kindly request you to double-check your shipping address before completing your purchase to avoid any delivery issues.

Incomplete or Incorrect Addresses:

It is essential to provide accurate and complete shipping information to ensure successful delivery. If an incomplete or incorrect address is provided and the package is returned to us, we will contact you to arrange for re-shipment. Please note that additional shipping charges may apply for reshipping the package.

Delivery Issues and Lost Packages:

While we strive for prompt and reliable delivery, there may be unforeseen circumstances that could cause delays or issues with the delivery of your package. If you encounter any problems with your delivery or if your package appears to be lost, please contact our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.

We hope this Delivery and Shipping Policy clarifies our processes and provides you with a clear understanding of how we handle shipping at Patrani. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Thank you for choosing Patrani. We appreciate your trust in us, and we are committed to providing you with a positive and enjoyable shopping experience.

Tanuja Gupta

Founder, Patrani